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Patient Engagement · Dion suite

The patients you already have, back in the chair.

Recall, reactivation, messaging, reviews, forms and payments for the patients already on your books — worked by your team from one record, synced from your practice management system.

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Staff accounts are provisioned by your practice owner. Sign in with Google, or through the Dion console.

Illustration — example patients are invented.

6
modules, one sign-in
1
record per patient, every channel
1
daily list of who to contact

What it covers

Everything that happens between visits.

Recall & reactivation, off the live schedule.

See who is due, who has gone quiet and which open slot a waitlisted patient could take — from what is in your chart today, not last month’s export.

  • Hygiene recall by category
  • Lapsed-patient lists
  • Waitlist gap-fill
  • A shared call list for the front desk

One inbox.

Every text and email sits on the patient’s record. Replies land back in the thread they answer.

Lists that build themselves.

Patients grouped by treatment history, visit activity and office. Send to exactly that list — and an unsubscribe sticks.

Reviews and testimonials.

Ask every patient after their visit, see feedback as it arrives, and collect video testimonials with consent.

Payments and forms.

Text a secure link to pay a balance. Get intake and consent forms back before the visit.

Shop and memberships.

Sell treatments, products, memberships and gift cards, with an order queue for anything that ships.

Getting started

Three steps to a daily worklist.

01

Connect your chart

Patients, appointments and completed procedures sync from your practice management system, scoped to your office.

02

Turn on what you need

Each module stands alone. Start with recall and the inbox; add the rest when you’re ready.

03

Work the list

Each morning your team opens a list of patients to contact today, each with the reason they’re on it.

Connected

Nobody re-keys a phone number.

Patient Engagement reads your practice management system. It doesn’t keep a second copy that drifts.

Your practice management system
Patients, appointments and completed procedures sync on a schedule, scoped to one office. Archive a patient in the chart and they’re archived here too.
The rest of the Dion suite
Bookings, visits and conversions go out as events on the Dion bus, so other Dion products stay current without reaching into this data.
One sign-in
Open Patient Engagement from the Dion console and arrive signed in — or sign in with Google.
Your brand
Patients see your practice’s name, logo and colours, not ours.
The loop

Retention is a loop, not a campaign.

Each module covers one step. Together they keep patients from slipping away between visits.

  1. 01A visit is completed in the chart
  2. 02Recall and treatment gaps show up here
  3. 03The patient hears from you on a channel they agreed to
  4. 04They come back in — and that visit starts the loop again

Consent is tracked per patient and per channel, and checked at send time. An unsubscribe survives the nightly sync from your chart.

See what’s slipping between visits.

Run your own numbers, or sign in if your practice is already set up.

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Built for practices that see the same patients for years.

Identifying fields encrypted at rest
Staff chart access audit-logged
Every query scoped to your practice
Consent tracked per channel
Patient Engagement — Dion Health